Information and Advice Advisor - Home Visits (Central)
Age UK Bedfordshire
Many people experience difficulty successfully completing forms or gaining access to information or advice. We therefore provide a service to people who cannot attend our offices, where we will visit an older person in their own home.
Many people experience difficulty successfully completing forms or gaining access to information or advice. We therefore provide a service to people who cannot attend our offices, where we will visit an older person in their own home. Some visits to customers are made alone and on other occasions a member of staff or a fellow volunteer will accompany you. The decision to make a solo or joint visit depends entirely on each individual set of circumstances. What a Volunteer I and A Home Visit Adviser Does: Interview clients in person. Explore the nature of the problem and, where appropriate, their wider circumstances. Identify and research information relevant to the situation. Present and discuss information with the client to enable them to identify a suitable solution. Act on behalf of a client when asked, representing their interest with third parties. Help with letter writing and completion of forms. Maintain statistical and case records using manual and electronic systems. Keep up to date with relevant laws, policies and procedures – locally and nationally. Undergo ongoing role specific training. Comply with the volunteer policies and procedures of Age UK Bedfordshire. Use their own transport or public transport. Out of pocket expenses are reimbursed.
Administration,Advice, Information & Support
Admin, Basic IT skills - internet & email, Reading & Writing, UK Driving Licence
Personal Qualities most suited to this role are: Understand information by listening and reading. Write legibly and intelligibly notes and records, write letters and fill in forms; carry out basic calculations. Be non judgemental and avoid stereotyping. Be able to listen and also explain in clear English without being patronising and without the use of jargon. Identify problems and solutions to meet the needs of our client base. Work as part of the volunteer, staff and student team. Be punctual and respectful of your surroundings. Be computer/IT literate
Satisfaction knowing that your assistance can help change the way older people live for the better.
We are looking for volunteers who are able to provide a minimum of one, three hour session per week, Monday to Friday between 10am and 4pm.
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Age UK Bedfordshire, 78-82 Bromham Road, Bedford, MK40 2QH
This service operates Monday to Friday, 10.00 am to 1.00 pm. and 1.00 pm – 4.00 pm. We look for volunteers who could cover one or more of these patterns.
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